Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to
comply with and be bound by the following terms and conditions of use, which together
with our privacy policy govern Bharathiyar Tours & Travels relationship with you in relation
to this website.
The term Bharathiyar Tours & Travels or ‘us’ or ‘we’ refers to the owner of the website
whose registered office is 13/1, Divine Nagar,
Church Road, Cheran Managar, Coimbatore – 641035, Tamilnadu, India. Our
Company GST registration number is 33ATXPN2173P1ZU, at Coimbatore, Tamilnadu, India. The
term ‘you’ refers to the user or viewer of our website.
Booking, Cancellation and Refund Policy:
- Photo copy of Government ID Proof such as Aadhar card/Voter’s ID/Driver’s License/Passport (either hard copy or a soft copy) should be submitted to Bharathiyar Tours & Travels before the trip start time.
- The payment for the trip shall be given to Bharathiyar Tours & Travels in 3 stages. At the first stage, the guest will be asked to provide 20% of the total trip amount as ‘Advance amount’ for blocking the vehicle segment of their choice. At the second stage, the guest will be asked to provide 40% of the total trip amount at the time of boarding and after that the trip will start. At the third stage, the guest will be asked to provide the remaining 40% of the trip amount at the time of drop and after that the trip will end.
- Chauffeur/Cab details will be shared up to 12 Hrs. prior to departure. If due to unexpected situations, the assigned cab/Chauffeur is not available before the boarding time, Bharathiyar Tours & Travels will assign a new cab/Chauffeur and communicate the change to the guest. In case the Chauffeur/cab that reaches you for pick up is different from what we have communicated, please do not board the cab, and call us for assistance.
- There might be unforeseen incidents and emergency situations where the Chauffeur is not able to continue the trip and, in those situations, Bharathiyar Tours & Travels will assign a new Chauffeur to continue the trip without any hindrance to the sight-seeing itinerary.
- The assigned vehicle might be changed by Bharathiyar Tours & Travels during the trip due to technical failure of the assigned vehicle or if the vehicle reaches the state where it is unfit for driving.
- Bharathiyar Tours and Travels reserves the right to provide an alternative equivalent vehicle in the similar or higher segment (as applicable) if the car model booked is unavailable.
- SEDAN has space for 2 Luggage Bags. Other category vehicles such as SUV, Premium SUV, and Tempo Traveller luggage spaces differ, and the guest is requested to enquire about this at the time of booking. In case the car happens to be CNG, the luggage space will be lesser. However, depending on the number of passengers, luggage can be adjusted in seating area with chauffeur’s consent.
- The guest is required to provide the details of the number of luggage and size of each of the luggage clearly at the time of booking. In case the luggage detail differs and there is not enough space available on the vehicle, the guest should choose a vehicle of a different category, or the guest should be open to any alternative suggestions provided by Bharathiyar Tours & Travels.
- Driver allowance will be charged extra if the Chauffeur drives after 10.00 P.M. and before 6.00 A.M.
- Cabs booked for outstation trips should not be used for Local Tours and Vice Versa. To avoid further disputes, the guest is requested to mention the destinations and sight-seeing places clearly at the time of booking.
- All Tariffs and Tour Package Prices mentioned on the website or previously quoted to the guest are not inclusive of the GST Tax.
- The total price of the service provided will be calculated based on the actual distance travelled and number of days travelled. In case, the guest has covered extra distance/extra days from the initially quoted detail, the guest shall pay excess amount for the same.
- If the trip is cancelled due to whatsoever reason may be 48 hours before the trip start time, the total trip amount paid so far will be refunded to the guest by Bharathiyar Tours & Travels.
- If the trip is cancelled due to whatsoever reason may be anywhere in between 48 hours before the trip start time and the trip start time, the trip amount paid so far will not be refunded to the guest by Bharathiyar Tours & Travels. However, if the guest wishes to cancel the already booked trip, they have the option of transferring the paid amount to another trip they wish to take with Bharathiyar Tours & Travels.
General Norms:
- One day equals one Calendar Day (Midnight 12.00 to Midnight 11.59 of the same day).
- Kilometer and Time for any trip is calculated from Office to Office. To avoid further disputes, the guest is asked to note down the trip starting time, start Km, trip end time and end Km and their signature in the Trip sheet.
- Tour package prices are inclusive of Parking, Toll, Inter-state Permit charges and State check post Taxes. For all other category of trips including Customized Tour packages, these will be charged extra in addition to the quoted price.
- Air Conditioning will not be applied in Hill stations, Uphill Journey, Downhill Journey, Stopped/Parked Vehicle.
- All Tariffs and Tour Package Prices mentioned on the website or previously quoted to the guest are subject to change with respect to the fuel price hikes.
- Nighttime driving (after 10.00 P.M. and before 6.00 A.M.) is strictly prohibited in all Tour Packages and all the sight-seeing places mentioned in the tour packages will be covered during the daytime/before 08.00 P.M. After 08.00 P.M., the guest shall take the vehicle with chauffeur for dinner and must return to their place of stay before 10.00 P.M.
- All children of age above 5 Years are considered adults and they are also accounted when calculating the total number of people availing the trip.
- As per the rules of Government of India, all vehicles have limited seating capacity depending on the segment chosen and will only permit number of people per the seating capacity. In case the total number of people availing the trip exceeds the assigned vehicle’s seating capacity, the guest should book the vehicle of the appropriate segment and pay the amount for the segment of vehicle chosen. No considerations will be accepted in this regard.
Other Terms & Conditions:
- Pets are strictly not allowed inside the vehicle even though they are kept inside their respective locked cages.
- Guest’s belongings and valuables are to be taken care by the guest themselves. Bharathiyar Tours & Travels is not responsible for the loss of any of the guest’s belongings/valuables.
- Drinking alcoholic beverages or smoking cigarettes including electronic cigarettes is strictly prohibited inside the vehicle.
- We will not be responsible for any loss of human life/animal life during the journey due to any technical failure of vehicle or loss due to third party incidents such as unforeseen accidents.
- All our vehicles are insured adequately and hence, if the vehicle is damaged during an unforeseen incident, we shall claim the repair cost from the respective insurance company.
Note: All disputes are subject to Coimbatore Jurisdiction Only.